Privacy

Last updated: 16 August 2026.

1. Controller and contact

ASKABIDE KLINIKA S.L. · Tax ID B20864211 · Easo kalea 79, ground floor, 20006 Donostia, Gipuzkoa · askabide@askabide.com · 943 444 792.

2. Data Protection Officer

PREVISIÓN SANITARIA, SERVICIOS Y CONSULTORÍA, S.L.U. · Tax ID B-82663188 · C/ Génova 26, 28004 Madrid · protecciondedatos@grupopsn.es · 914 311 244.

3. How contact works

ginecologia.eus does not contain a contact form and does not store request data on its server. Email links open the email application configured by the user, while WhatsApp links open that external service. A message is sent only when the person reviews and confirms it in the chosen application.

4. Data processed

When a person voluntarily contacts Askabide by telephone, email or WhatsApp, Askabide may process identification and contact data, the selected centre or service, the contents of the communication and the information strictly necessary to respond. Reports, photographs, diagnoses or detailed clinical information should not be sent through these general channels unless the centre has expressly indicated an appropriate channel.

5. Purposes and legal bases

• Responding to enquiries and appointment requests: consent and pre-contractual measures.
• Managing the requested healthcare relationship: provision of healthcare and, where applicable, processing health data for care by professionals subject to confidentiality.
• Complying with healthcare, accounting, tax, security and rights-handling obligations: legal obligation.

No automated decisions with legal effects are made and no advertising profiles are created.

6. Retention

Communications are retained for as long as necessary to respond and manage the resulting relationship. They may then be blocked for applicable statutory limitation periods. Where a communication leads to healthcare, clinical documentation is retained under the applicable healthcare rules.

7. Recipients and external services

Data may be processed by email, telecommunications, support or security providers acting as processors, and may be disclosed to authorities where legally required. If the person chooses WhatsApp, the communication takes place through an external service that is also subject to its own terms and privacy policy. See the WhatsApp Privacy Policy for the European Region. Providers with international infrastructure will be used with the safeguards required by law.

8. Rights

You may exercise the rights of access, rectification, erasure, objection, restriction and portability, and withdraw consent, by writing to the postal or email address above. Identification documents will only be requested where necessary and proportionate to verify identity. You may also lodge a complaint with the Spanish Data Protection Agency.

9. Security and confidentiality

Askabide applies technical and organisational measures designed to protect data confidentiality, integrity and availability. The website uses HTTPS and does not directly receive message content. Email and WhatsApp are external channels: use only the information that is necessary and do not send clinical documentation unless the centre expressly instructs you to do so.

10. Minors and updates

Healthcare for minors is managed under the rules on patient autonomy, capacity and data protection. This policy may be updated to reflect legal, technical or healthcare changes; the review date appears at the beginning.